Customer Service Specialist - Property & Real Estate (Full Time)

Join PT. Grosir Property Sejahtera, a dynamic and growing company in the property and real estate sector, as our next Customer Service Specialist! We specialize in residential property development and construction services, and we're looking for a passionate professional to join our team in Sewon, Bantul, DI Yogyakarta. In this role, you'll be the first point of contact for our clients, handling inquiries, complaints, and resolving issues with a smile. This is your chance to make a real difference in the lives of our customers while growing your career in a supportive and innovative environment.

As a Customer Service Specialist at PT. Grosir Property Sejahtera, you'll be responsible for maintaining high levels of customer satisfaction by providing exceptional service. You'll use our CRM system, Salesforce, to track customer interactions and ensure timely follow-ups. This role offers a competitive salary of Rp 2,000,000 - Rp 2,500,000 per month, along with opportunities for professional development and career growth. If you're ready to take on this challenging and rewarding role, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Provide timely and accurate information about our property developments and construction services.
• Use Salesforce CRM to manage customer data and track interactions.
• Resolve customer issues and escalate problems to the appropriate teams when necessary.
• Maintain a high level of customer satisfaction by following up on customer feedback.
• Assist in training and mentoring new customer service representatives.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven experience in using CRM systems, particularly Salesforce.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian.
• Professional and friendly demeanor with a customer-centric approach.

🛠️ Keahlian

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