Luxury Guest Executive Ambassador - Premium Hospitality Role in Bali

Join SPS Global as a Guest Executive Ambassador in the heart of Bali’s most exclusive destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta. This is a rare opportunity to elevate your hospitality career in a dynamic, luxury-focused environment while enjoying the island's unparalleled beauty and vibrant culture. As a Guest Executive Ambassador, you will be the face of luxury hospitality, ensuring every guest feels valued and pampered from the moment they arrive until they depart.

SPS Global is a leading global hospitality company with a strong presence in Indonesia, known for its commitment to excellence and guest satisfaction. With a focus on premium hospitality, SPS Global offers an unparalleled platform for professionals to grow and thrive. In this role, you will work closely with a team of experienced professionals to deliver exceptional service, ensuring that every guest experience is memorable and luxurious.

In your daily tasks, you will be responsible for greeting guests, assisting with check-in and check-out, and ensuring their comfort and satisfaction throughout their stay. You will also have the opportunity to build strong relationships with guests, providing personalized service and recommendations to enhance their experience. This role is perfect for those looking to advance their career in luxury hospitality, with opportunities for growth and development within the company.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and professional demeanor, ensuring they feel valued and pampered from the moment they arrive.
• Assist with check-in and check-out procedures, ensuring all guest information is accurately recorded and managed.
• Provide exceptional front desk service, including handling guest inquiries, reservations, and special requests.
• Collaborate with the housekeeping and maintenance teams to ensure guest rooms and public areas are clean, comfortable, and well-maintained.
• Promote and upsell the hotel's amenities, dining options, and special offers to enhance the guest experience.
• Build strong relationships with guests, providing personalized service and recommendations to ensure their satisfaction.
• Participate in team meetings and training sessions to stay updated on hotel policies, procedures, and best practices.
• Contribute to the hotel's overall success by ensuring high levels of guest satisfaction and positive feedback.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the hospitality industry, preferably in a luxury or premium hotel setting.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Fluency in English, both written and spoken, is required. Knowledge of Bahasa Indonesia is a plus.
• Proficiency in using front desk management systems, such as PMS (Property Management System) and CRM (Customer Relationship Management) software.
• Ability to work well under pressure and in a fast-paced environment, with a positive attitude and a commitment to delivering exceptional service.
• Valid work permit and visa for Indonesia, as required by the company's policies.
• Previous experience working in Bali or another tropical destination is a plus.

🛠️ Keahlian

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